Shipping
Many of our pieces ship directly from the independent makers and small brands we work with. That means an order with several items may arrive in more than one package, each with its own tracking number. You will get an email as each part of your order ships.
- Processing: most orders leave the maker within 1 to 5 business days. Handmade and made-to-order pieces may take longer, and we note this on the product page.
- Shipping cost: calculated at checkout based on where your order is going and where each piece ships from.
- Where we ship: within the United States.
Returns
- We accept returns within 30 days of delivery for unused items in original condition and packaging.
- Final sale items, candles that have been burned, and personalized or made-to-order pieces cannot be returned.
- Return shipping is paid by the customer unless the item arrived damaged or incorrect.
- Because pieces ship from different makers, some returns go back to the maker directly. Email us first and we will send the right return address and instructions.
- Refunds are processed within 5 business days of the maker receiving your return.
Damaged or incorrect items
If something arrives damaged or incorrect, please email us within 7 days of delivery with a photo of the item and the packaging. We will make it right with a replacement or refund.
Questions
Reach us anytime at hello@sunmounthouse.com or through our contact page.