Refund policy

Returns

You may request a return within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.

Email hello@sunmounthouse.com with your order number and the items you would like to return. Please wait for approval and the correct return instructions before shipping anything. Our pieces ship from different makers, so the return destination may differ by item. Do not send merchandise to our mailing address unless we specifically instruct you to do so.

Return shipping

Customers pay return shipping for change-of-mind returns. If we provide a prepaid return label, we will disclose its cost before you accept it; the agreed cost may be deducted from your refund. There is no restocking fee. If an item arrives damaged, defective, or incorrect, we cover the necessary return shipping and arrange an appropriate replacement or refund.

Damaged, defective, or incorrect items

Please inspect your delivery and contact us promptly, ideally within 7 days, with your order number and photos of the item and packaging. Please keep the packaging until we provide instructions. This reporting request does not limit rights you may have under applicable law.

Items not eligible for change-of-mind returns

Items clearly marked final sale, personalized or made-to-order pieces, used or burned candles, and gift cards are not eligible for change-of-mind returns. This does not exclude remedies for damaged, defective, or incorrect items.

Refunds

Once the maker receives and checks an approved return, we will notify you of the outcome and process an approved refund to the original payment method within 5 business days. Your bank or payment provider may take additional time to post it. Original shipping charges are not refunded for change-of-mind returns; agreed prepaid return-label costs may be deducted. For a damaged, defective, or incorrect item, we will refund applicable shipping charges as part of the agreed resolution.

Exchanges and cancellations

For an exchange, contact us to arrange a return and place a separate order for the replacement. Contact us as soon as possible to request cancellation. Because orders go directly to our makers, cancellation is not guaranteed once processing or fulfillment begins. Any eligible cancellation option shown in your account follows the rules displayed there.

Questions? Contact hello@sunmounthouse.com or our contact page.