Shipping policy

Shipping within the United States

Sunmount House works with independent makers and brands through Shopify Collective. Orders ship directly from the supplier of each piece. We currently ship within the United States.

Shipping rates

Available shipping options, rates, and estimated transit times are shown at checkout using supplier-provided rates. Costs depend on your delivery address, the pieces in your order, and the suppliers fulfilling them. An order from multiple suppliers may include separate shipping charges and arrive in separate packages. Please review the total shipping cost before placing your order.

Processing and delivery

Most orders are processed within 1 to 5 business days. Handmade or made-to-order pieces may take longer; available details are shown on the product page. Processing time is separate from carrier transit time. Delivery estimates are estimates, not guarantees, and may be affected by carrier delays or other circumstances.

Tracking and separate shipments

We email tracking information as each shipment is fulfilled. Items from different makers may ship on different days with separate tracking numbers.

Address changes and delivery issues

Please check your delivery address before checkout. Contact us promptly if you need to correct it; changes are not guaranteed once supplier processing begins. If tracking indicates a problem or a delivery is missing, contact us so we can investigate with the supplier and carrier.

Damaged, defective, or incorrect items

Email hello@sunmounthouse.com with your order number and photos of the item and packaging. We cover necessary return shipping for damaged, defective, or incorrect items. For other returns, customers pay return shipping. See our Return and Refund Policy.

Questions? Email hello@sunmounthouse.com or use our contact form.