FAQ

Straight answers about who we are, where our pieces come from, and how shipping and returns work. If you do not see your question, write to us.

About Sunmount House

What is Sunmount House?

Sunmount House is an online home decor and gift store based in Santa Fe, New Mexico. We curate modern Southwest pieces for the home and table (ceramics, textiles, glassware, serveware, candles and gifts) from independent makers and small brands, and ship across the United States.

Is Sunmount House a shop I can visit in person?

No. We are online only. There is no showroom or storefront, and we are not a historic house or heritage property. The name honors Sunmount, the 1920s Santa Fe gathering place where artists, writers and architect John Gaw Meem shaped the Santa Fe style. Everything we carry is at sunmounthouse.com.

Products and makers

Where do your products come from?

Every piece is made by an independent maker or small brand we chose for its materials, craft and fit with a modern Southwest home. Many are made in the United States; some come from studios abroad. Each product page lists where and how the piece was made under Details. We curate from Santa Fe, and orders ship directly from the maker to you.

Are your pieces handmade?

Most are. Hand-thrown stoneware, handwoven textiles, mouth-blown glass and hand-carved wood make up the heart of the collection. Because they are made by hand, size, glaze and grain vary a little from piece to piece. The Details section on each product page tells you exactly how it was made.

What does "Made just for you" mean?

Some makers do not keep finished stock. When you order one of these pieces, the maker makes it for your order and ships it as soon as it is finished. Lead times are shown on the product page; most are up to 10 business days, and a few are 1 to 4 weeks. Made-to-order pieces cannot be returned for change of mind.

Shipping

Do you offer free shipping?

Yes. Orders of $150 or more ship free by standard shipping within the United States; the discount is applied automatically at checkout to standard shipping options of up to $40. Many of our makers also ship free at any order size, and those pieces are marked "Ships free" on the product page. Expedited options are not included.

How long will my order take to arrive?

Most orders are processed within 1 to 5 business days, then travel by the carrier shown at checkout. Made-to-order pieces take longer, with the lead time shown on the product page. Delivery estimates are estimates, not guarantees. We email tracking as each shipment leaves the maker.

Will everything in my order arrive together?

Not always. Orders ship directly from each maker, so an order with pieces from more than one maker may arrive in separate packages on different days, each with its own tracking number. You will see any separate shipping charges at checkout before you pay.

Do you ship outside the United States?

Not yet. We currently ship to addresses within the United States only.

Returns and refunds

What is your return policy?

You can request a return within 30 days of delivery for unused items in their original condition and packaging. Email hello@sunmounthouse.com with your order number first; because pieces ship from different makers, we will send the correct return address and instructions. Customers pay return shipping for change-of-mind returns. There is no restocking fee. Approved refunds go back to the original payment method within 5 business days of the maker receiving the return.

What if my order arrives damaged or incorrect?

Contact us as soon as possible, ideally within 7 days of delivery, with your order number and photos of the item and its packaging. We cover return shipping for damaged, defective or incorrect items and arrange a replacement or refund, including any applicable shipping charges.

Which items cannot be returned?

Items marked final sale, personalized or made-to-order pieces, used or burned candles, and gift cards are not eligible for change-of-mind returns. Damaged, defective or incorrect items are always covered.

Orders and help

Can I change or cancel my order?

Contact us right away at hello@sunmounthouse.com. Orders go straight to the maker, so changes and cancellations are not guaranteed once processing begins. If it is too late to cancel, you can still return eligible items under our return policy.

How do I reach you?

Email hello@sunmounthouse.com or use our contact form. Include your order number for anything order-related. We are a small Santa Fe team and read every message.